NEW

5 HOURS DELIVERY WITHIN BANGALORE

Terms and Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean casual365, its franchisor, affiliates and partners.


User Account, Password, and Security:

You will receive a password and an account designation upon completing the website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify casual365.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.

Services Offered:

Casual365.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as clothing, footwear and accessories from various fashion and lifestyle brands. (collectively, "Products"). Upon placing an order, casual365.com shall ship the product to you and be entitled to its payment for the services.


Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of casual365.com the website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.
Channel Subscription:

By providing your data, you agree to be communicated by us via email and sms to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.


Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website. Limited reproduction and copying of the content of the website is permitted provided that casual365's name is stated as the source and prior written permission from casual365.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the website is not permitted.


User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

     Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
     Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
     Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
     Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
     Conduct or forward surveys, contests, pyramid schemes or chain letters;
     Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
     Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
     Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
     Violate any applicable laws or regulations for the time being in force in or outside India;and
     Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
     Exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.
     You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about casual365.com, its associates and partners on any property owned by casual365.com.


Refund and Cancellation Policy:

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Casual365 holds the rights to cancel orders and block accounts of such customers without any prior notice.

Returns policy
     Casual365 offers a simple and easy 15-day return policy to our customers. You can conveniently return or exchange any item within 15 days from the date of delivery.
     Please do not accept any order if seal is broken/unsealed at the time of delivery.
     All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
     All items purchased from Casual365.com (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) can be returned for a full refund within 15 days from the date of delivery (as recorded by the shipping provider).
     The customer can choose to get the entire cash refund as a bank transfer into their account, or in the form of a coupon code in their Casual365.com account.
     Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
        ✓ The items should be unused and unwashed.
        ✓ The packaging should have the original packaging and tags in place.
        ✓ They should be returned within 15 days from the delivery date.
        ✓ They should not include lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items.
     Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
     A notification with the status of the return will be sent to the customer within 2-3 working days from the date of receiving the items.
     In case of orders where reverse pick-up may not apply, customers can self-ship the items to Casual365.com. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.
     Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.


User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by casual365.com.


Exactness Not Guaranteed:

Casual365.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any product(s), services, information, or other materials purchased or obtained by you through the website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from Casual365.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. Casual365.com may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.


Intellectual Property Rights:

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, casual365.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to casual365.com without obtaining authorization from casual365.com.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Links To Third Party Sites:

The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of casual365.com or the Website and casual365.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. casual365.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. casual365.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by casual365.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


Disclaimer Of Warranties/Limitation Of Liability:

casual365.com has endeavoured to ensure that all the information on the Website is correct, but casual365.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall casual365.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user's transmissions or data;(c) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall casual365.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, casual365.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond casual365.com's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

The Users of Mobile Application of casual365.com are expected to update his/her said app on regular basis, so that he/she can avail the latest services and is duly aware of any change(s) in casual365 policy. In the event of failure to update the casual365 Application, as and when available, by the Customer, the Users understand and agrees that casual365 shall not be liable in any manner whatsoever.


Indemnification:

You agree to indemnify, defend and hold harmless casual365.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by casual365.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Casual365.com’s discretion.
In accordance with brand guidelines, prices might change when the stocks are replenished.


Service Fees:

Casual365 reserves the right to introduce fees for the services offered or amend existing fees as the case may be. Changes to the Fee Policy shall automatically become effective immediately after they are posted on the Website.


Tax:

Value Added Tax (VAT) is an indirect tax which is consumption based and is levied by the State Government to be borne / paid by the ultimate consumer / shopper.


Shipping:

Shipping charges shall not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.

Title and risk of loss for all products ordered by you shall pass on to you upon casual365.com's shipment to the shipping carrier.


Delivery:

casual365.com will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts casual365.com reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to

  1.     bad weather
  2.     flight delays
  3.     political disruptions
  4.     other unforeseen circumstances


In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities"